DEPARTMENT: JOB CATEGORY:
REPAIRS AND MAINT. KEN-FIX-IT/HANDYMAN
HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:
TASK: BATH REPAIRS
STANDARD: REPAIR BATH CHIPS AND SCRATCHES IN A PROFESSIONAL MANNER
======================================================================
PROCEDURE:
When repairing baths, only “Bath Repair Kits” are to be used. Mix and apply as per the instructions on the back side of the packet.
NOTE: PAINT IS NOT TO BE USED UNDER ANY CIRCUMSTANCES.
STANDARDS AND PROCEDURES
DEPARTMENT: JOB CATEGORY:
REPAIRS AND MAINT. KEN-FIX-IT/HANDYMAN
HEAD: CHIEF ENGINEER G.M. APPROVAL: DATE:
TASK: SERVICING A ROOM AIR CONDITIONER
STANDARD: SERVICE AIR CONDITIONER AS PER THE PROCEDURE ON EACH
KEN-FIX-IT VISIT
======================================================================
PROCEDURE:
1. Switch air conditioner on and check all four locations on the switch. Operate the fan correctly
(i. e. off, low, medium and high).
2. Operate the thermostat and check the cooling valve opens and closes. Leave thermostat set at
the mid range.
3. Check outer thermostat cover is tight and free of marks.
4. Remove air filter and replace with spare from Ken-Fix-It trolley.
5. Remove front cover and check drain pan is clear and drain is operating free of restrictions.
6. Check insulation is fixed to cabinet securely.
7. Check for any water leaks from chilled water flexible lines, connections and valve.
8. Remove any dust build up with a wire brush and coat area with rust proofing paint.
9. Clean any dirt build up from the cooling coil and drain pan.
10. Ensure support brackets are secure.
11. Visual check of wiring to ensure plug connections are tight and wiring is in good order and
out of water.
STANDARDS AND PROCEDURES
DEPARTMENT: JOB CATEGORY:
REPAIRS AND MAINT. KEN-FIX-IT/HANDYMAN
HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:
TASK: FURNITURE REPAIR
STANDARD: FURNITURE WILL BE REPAIRED TO ORIGINAL CONDITION.
======================================================================
PROCEDURE:
Furniture repairs are to be carried out in a professional manner at all times. It is important that repairs carried out are not noticeable and are secure, as they are an receive a lot of abuse.
Questionable furniture will not be put back into use, it will be reported to the Chief Engineer so a disposal notice can be written.
When repairs are carried out, ensure there are no splinters or burrs protruding and it is sanded back in preparation for painting.
STANDARDS AND PROCEDURES
DEPARTMENT: JOB CATEGORY:
REPAIRS AND MAINT. KEN-FIX-IT/HANDYMAN
HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:
TASK: PAINT REPAIRS
STANDARD: PAINT WILL BE REPAIRED SO PATCHES ARE NOT EVIDENT AND
ORIGINAL COLOURS MATCHED.
======================================================================
PROCEDURE:
The Ken-Fix-It cart will carry a stock of all Guestroom paint colours as per the architectural of colours. When repairing paint damage the surface should be cut back so excess layers will not occur. If the paint cannot be perfectly matched so repair marks are not noticeable, the whole of the affected wall, furniture, bench tops, doors, etc. are to be cut back and repainted.
Before repainting on a whole wall etc. ensure the patch has had sufficient time to dry as wet or damp paint will give an incorrect colour match.
If an entire section is to be painted a Maintenance Request is to be written by the Ken-Fix-It and given to the Chief Engineer or Assistant Chief Engineer for signing and prioritising to the hotel painters.
STANDARDS AND PROCEDURES
DEPARTMENT: JOB CATEGORY:
REPAIRS AND MAINT. KEN-FIX-IT/HANDYMAN
HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:
TASK: REPORTING OF KEN-FIX-IT WORK COMPLETE
STANDARD: ALL REPORTS TO BE HANDED IN BY 1630 ON A DAILY BASIS.
PROCEDURE:
At the end of each days work the Ken-Fix-It is to return all completed room check lists to the assistant Engineers Office. Each completed sheet will have a date, Ken-Fix-It’s signature and room number clearly written in the assigned spots.
The Ken-Fix-It will mark the master room sheet, kept on the progress board with a cross inside the circle beside the rooms completed on that day with the day and month shown beside it (X) 1/9/352)
(COMPLETE DATE ROOM NO)
The rooms that have been blocked by the Ken-Fix-It for the following day will have a circle put beside the room number (i. e. o 353)
(BLOCKED ROOM NO)
The master room sheet will be a computer print of all room numbers by block available from the Assistant Chief Engineer. Master room sheets will be completed at least three (3) times a year.
STANDARDS AND PROCEDURES
DEPARTMENT: JOB CATEGORY:
REPAIRS AND MAINT. KEN-FIX-IT/HANDYMAN
HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:
TASK: CART STOCK LEVELS AS PER KEN-FIX-IT STOCK LIST
STANDARD: MAINTAIN CART STOCK LEVELS AS PER KEN-FIX-IT STOCK LIST.
======================================================================
PROCEDURE:
1. Refer to attached Ken-Fix-It Stock List.
2. Ken-Fix-It Stock List is minimum par levels to be carried at all times.
3. This level is to be replenished at the end of each days work.
4. If stores levels are running down, ensure they are re-ordered in the spare parts book.
5. Periodic checks will be made by the Chief Engineer or Assistant.
STANDARDS AND PROCEDURES
DEPARTMENT: REPAIRS AND MAINT JOB CATEGORY: HANDYMAN
HEAD: CHIEF ENGINEER G.M. APPROVAL: DATE:
TASK: BOILER CLEANING
STANDARD: BOILER FIRE TUBES TO BE CLEANED AT TWELVE MONTHS
INTERVALS AND LEFT FREE OF ALL SOOT AND CARBONS.
======================================================================
PROCEDURE:
Under the direction of the Mechanical Department the boiler will be stripped down for cleaning.
Before starting ensure the area is well ventilated.
Overalls, breathing masks, safety glasses and rubber gloves are to be used while cleaning is in progress. Obtain all of the following items from the workshops and take to the boiler room:-
1. I bag of rags 2. All safety gear 3. Boiler brush kit
4. Industrial vacuum cleaner 5. Heavy duty garbage bag 6. Lead lamp
7. Hand cleaner gel
8. Bannister brush and shovel
Clean tubes by pushing rods with a brush on the end up and down each fire tube. Leave vacuum in the bottom of the boiler to vacuum up all soot. When tubes have been brushed put vacuum head over the top of each to remove any suspended soot. Clean down end plates and turbulence rods. Access the flue and clean with a bannister brush and vacuum.
When boiler has been cleaned, clean all tools, plantrooms and outside of the boiler. Empty vacuum into plastic bag and dispose of to loading dock.
STANDARDS AND PROCEDURES
DEPARTMENT: REPAIRS AND MAINT JOB CATEGORY: HANDYMAN
HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:
TASK: MACHINERY CLEANING
STANDARD: MAINTAIN MACHINERY IN A CLEAN CONDITION AT ALL TIMES.
=====================================================================
PROCEDURE:
Machinery will be kept clean by all Departments but specifically will come under the Handyman’s job to continuously go through plantrooms and clean machinery as per the attached schedule:
1. When cleaning machinery with exposed moving parts, before isolating check with the
Assistant Engineer until equipment and operation is totally familiar.
2. Always isolate moving equipment before cleaning.
3. Equipment shall be cleaned with a damp cloth, dry cloth and wire brush if necessary.
4. All excess oil and grease dust or general dirt is to be cleaned off.
5. If during cleaning work, paint or seals are removed touch up with colour paint and if
necessary undercoat with rust prohibitor.
STANDARDS AND PROCEDURES
DEPARTMENT: JOB CATEGORY:
REPAIRS AND MAINT MECHANIC/HANDYMAN
HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:
TASK: TROLLEY LUBRICATION AND REPAIRS
STANDARD: MAINTAIN TROLLEYS IN A SAFE AND CLEAN OPERATING
CONDITION.
======================================================================
PROCEDURE:
Due to the continuous problems within other hotels caused by incorrect lubrication of trolleys the following procedure will be adopted:-
1. Oil is not to be used to lubricate sleeve bearing on trolley wheels.
2. Dry silicon spray is to be applied to the axle after the wheel has been removed and axle and
sleeve cleaned of all dust and or dirt.
3. Refit wheel and spin to evenly spread lubricant over entire axle contact surface and check for
noise to ensure enough lubricant has been applied.
4. Any repair work carried out on a trolley is to be clearly indicated on the maintenance request
form together with trolley number, to avoid continuous repair to fatigued materials.
5. When replacing wheels, ensure treads are clean and lubricant free. Refit split pins, if used, by
bending around and ensuring ends are flush with axles.
SHERATON WENTWORTH SYDNEY
JOB DESCRIPTION
POSITION TITLE KEN-FIX-IT
DEPARTMENT ENGINEERING
DIVISION REPAIRS AND MAINTENANCE
DATE 1 JUNE 1989
======================================================================
BASIC FUNCTION
Required to perform in an all-around capacity with experience in all facets of trade and carrying out duties in a responsible and competent manner.
ORGANISATIONAL RELATIONSHIP
Reports to: Assistant Chief Engineer.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Primarily responsible for maintaining the Guest rooms to the Quality standards as defined in the Sheraton Corporation Engineering Operations Manual and Sheraton Wentworth Hotel Ken-Fix-It maintenance check list.
======================================================================
REVIEWED BY:APPROVED BY:
COMPILED BY: APPROVED BY:
REVISED:
KEN-FIX-IT
INDUCTION CHECK LIST
1. HOTEL ORIENTATION.
2. SGSS – FOUR STANDARDS.
MUST be completed within one month of Orientation.
3. Complete a recognised First Aid Course within two months of Orientation.
4. Have Training in knowledge of all standards for dress and personal appearance, grooming and
Guest relations.
5. Possess all round trade skills.
6. Have an operating knowledge of the Work Request System and Assignment Board.
7. a) Know what the Ken-Fix-It program consists of.
b) Know how the Ken-Fix-It program operates. c) Know what is needed to operate the program. d) Know how to control and measure the program.
e) Now the end of month reporting procedure for Ken-Fix-It .
8. Possess a knowledge of the location of all Hotel facilities including: Bars, Restaurants,
Function Rooms, etc.
9. Departments objectives, activities and responsibility to other departments.
10. Familiarisation with Hotel fire procedures and use of portable fire extinguishers and hose
reels.
DEPARTMENT ORIENTATION
CHECKLIST
Indicate if actioned
1. Introduction to: General Manager ．．．．．．．．．．．．．．．．．．．．．．．．．．．． Manager ．．．．．．．．．．．．．．．．．．．．．．．．．．．．
2. Introduction to: Members of relevant Department．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． And closely related Departments．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
3. Department Familiarisation
Equipment ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Lockers ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Toilets ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Emergency exits ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Fire extinguishers,
Fire hoses, fire blankets ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Photocopiers ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Staff dining room ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Pay office ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Uniform room ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Service lifts ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． First aid kits ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Introduce to Department’s first aider ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Café bar ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
4. Department’s Functions and Structure
(i.e. objective, activities
and how relates to other ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Departments and overall Company)
5. Position Duties
(i.e. position description
and how position relates ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． to other activities of the Department)
6. Department’s Policies ＆ Procedures
breaks, lunch hour ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． timecards, pay day ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． department union delegate ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． appearance, uniform, hygiene ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． and hair style
emergency procedure – Code 88 ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． grievance procedure ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． transportation after midnight ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． exhibit forms e.g. annual
leave, absentee, ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． workers compensation ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． termination clearance slip ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． meeting – Q.I.P.,Safety,
Weekly Department Heads ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Package pass ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Union slip ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． News sheet – Sheraton World ＆ Sheraton pacific ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Signed by: Department Head ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． New Employee ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Date ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
File: Relevant Department ＆ Personnel
S H E R A T O N W E N T W O R T H H O T E L = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
QUALITY STANDARDS MANUAL – ENGINEER DEPARTMENT = = = = = = == = = = = = = = = = = = = = == = = = = = = = = = = = =
TABLE OF CONTENTS
Introduction．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５２ Engineering Department – Overview．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５３ Your personal Appearance ＆ Conduct ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５４ Ｇrooming．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５４
Clothing/Uniforms．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５４ Hours of work and Attendance．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５５ General Conduct．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５５ Safety Standards．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５６
Work in Guest Rooms．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５８ Tools of your Trade ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５９ Work Quality．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５９
Sheraton Wentworth hotel
Engineering Department – Quality Standards Manual
======================================================================
Introduction =========
The Sheraton Wentworth is an International Hotel of very high standing and is known for its professionalism and quality of service worldwide. Much of the success of any Hotel is due to its Staff and the Sheraton Wentworth is no exception. In order to maintain our reputation as a first class Hotel, it is necessary to ensure our quality standards are of the highest.
This manual is designed to set out the guidelines by which the engineering department works and the personnel standards that are required. Reading this manual will allow you the opportunity to become familiar, or refresh yourself. With the standards that we expect of you and hopefully answer many questions you may have.
The engineer department is an important department within any hotel and we, in this department, should readily and constantly recognize the necessity for work to be performed of the highest standard. Work that is carried out below standard will directly or indirectly affect guest service or the product that we have to sell. Bad workmanship in guest rooms or public areas is readily identified by guests and adversely flavours guests opinions of our establishment. Poor workmanship can also lead to an unsafe condition of equipment, fixtures and fittings. The Sheraton Corporation is both legally and also morally responsible of the promises and Employee safety when withinthe confines of the premises and this is something that should never be forgotten.
DEPARTMENT STRUCTURE
CHIEF ENGINEER ASSISTANT CHIEF ENGINEER
MAINTENANCE ENGINEER PLANT ENGINEER
ELECTRICIAN/CARPENTER/FITTER/PAINTER/PLUMBER/HANDYMAN KEN-FIX-IT
THE ENGINEERING DEPARTMENT, IN SHORT, IS RESPONSIBLE FOR THE
MAINTENANCE AND PHYSICAL UPKEEP OF THE HOTEL. ONLY BY AN EFFECTIVE MAINTENANCE PROGRAMME CAN THE HOTEL EXPECT TO RETAIN ITS “FIVE STAR” LOOK.
Sheraton Wentworth Hotel
Engineering Department – Quality Standards Manual.
======================================================================
Your Personal Appearance ＆ Conduct. ==============================
Clothing / Uniforms. ==============
Due to the nature of some of the work, it is accepted that an immaculate appearance can not
always be maintained. This isan accepted fact, but even so, the following rules should be observed In your attire.
- Uniforms are supplied and laundered by the Hotel. - Safety shoes should be worn at all times.
- Uniforms should not be removed from the premises. - Name badges should be worn at all times.
- The Uniform should be buttoned to second button from the top.
- Change or ensure your uniform is clean if attending to work in Guest or public areas.
Grooming =======
The rule to observe in this respect is quite simple and straight forward．．．．．Engineer you are clean shaven and well groomed.
Hour of Work and Attendance
=====================
- Be punctual for work and regular in attendance. Not observing this simple rule only serves to
discredit yourself in the eyes of your supervisor and places an additional burden on your fellow workers.
- If for any reason you know that you will be unable to come to work, you should phone and
inform the Chief Engineer or this Assistant prior to the commencement of the shift.
- If you are absent for more than one day a doctors certificate must be given to the Chief
Engineer on your return to work.
- Please give at least 14days notice of your intent to take annual leave.
- Advise the Chief or Asst. Chief Engineer of your intent to take a “36 hour” day off, well in
advance.
- Meal breaks may be taken as follows．．．．．．
Morning tea can be taken between 9:00-9:15 am Lunch may be taken between 12:00-12:30 pm.
General Conduct ============
- Do not smoke in Guest or public areas or where signs prohibit this.
- Work time is precious. Do not waste time in idle talk with other members of staff.
- Politeness costs you absolutely nothing. Please be polite to other employees and guests and
- -
Safety Standards ============
Due to the nature of your work and the equipment that you use, due care and attention should be paid to the safety standards that should be observed.
- Do not block off fire exits or create natural hazards by leaving equipment or work trollies
lying around.
- Keep your own work area clean and tidy. Your area should always be in this condition prior
to leaving work at the end of the day.
- Notify the Chief or Asst. Chief Engineer of any defects, hazards or unsafe conditions that
exist anywhere within the Hotel environs.
- Use the signs provided to ensure guests or other staff are aware that work is being carried out
and a possible unsafe condition exists.
they will observe you the same Courtesy.
Avoid guest and public areas unless working in, or it is essential that you pass through.
Do not use Hotel services unless you have prior permission of the Head of your department.
因篇幅问题不能全部显示，请点此查看更多更全内容