Unit 1
Task 2
M: Come in, please.
W: Good morning, sir. I’m Karen Yang.
M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.
W: Oh, is that your wife, Mr. Carter? She is so beautiful.
M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.
W: Of course not. please go ahead.
M: Well, can you tell me why you would like to work as a medical representative with us?
W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.
M: Don’t you think it’s a pity for you to leave your present job?
W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.
W: By the way, could you tell me how much the new job pays?
M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.
W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?
M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.
W: That sounds fine. How much time will it take for me to be promoted here?
M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.
W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?
M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.
Follow-up practice
Cai: May I come in?
Ms. Smith: Yes, please.
Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.
Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.
Cai: Nice to see you, Ms. Smith.
Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea?
Cai: Tea is fine. Thank you.
Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personality
Cai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.
Ms. Smith: Well, then, what do you consider your strengths and weakness?
Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.
Ms. Smith: Yes.
Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.
Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.
Cai: Well, apart from that, I suppose sometimes I am not patient enough.
Ms. Smith: Now, can you tell me about your past experience?
Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.
Ms. Smith: What qualifications have you had for this position?
Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well.
Ms. Smith: Why did you leave your last position?
Cai: I want to find a job that is challenging, where I can grow.
Ms. Smith: Now, is there anything else you’d like to ask me?
Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?
Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.
Cai: Oh, that’s great.
Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.
Cai: thank you for seeing me.
Ms. Smith: Goodbye.
Cai: Bye.
Video 1
Chen = C. Ms. Mandel = M.
C: Good morning, Ms. Mandel.
M: Good morning. Sit down, please.
C: Thank you.
M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.
C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.
M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.
C: Thank you for your interest in me.
M: To start with, would you like to tell me a bit about yourself?
C: Sure, I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.
M: So, why did you choose our company?
C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at
university.
M: As a major in international finance, what do you think you can do in consultancy?
C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.
M: Sometimes data is not enough. Have you got any relevant experience in this field?
C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.
M: Can you cope with hard work under pressure and in a tough environment?
C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.
M: Good. Now, do you have any questions to ask?
C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?
M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.
C: Oh, great. If I’m accepted, I will do my best for the company.
M: I wish you luck! We’ll notify you of our final decision by Friday.
C: Thank you, Ms. Mandel. Goodbye.
M: Goodbye.
Video 2
Wang = W, Mr. White = M.
W: May I come in?
M: Yes, please do.
W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.
M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.
W: Thank you.
M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?
W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.
M: Really? That’s good. Then you must know something about our company?
W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.
M: Huh, that’s right. Miss Wang, can you tell me which university you attended?
W: Sun Yat-sen.
M: And what degree have you got?
W: I have a bachelor’s degree in business administration.
M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.
W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.
M: Good. I know you are now with United Butter. What is your chief responsibility there?
W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.
M: Why do you want to change your job?
W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.
M: What do you think is the most important qualification for a salesperson?
W: I think it’s self-confidence and quality products.
M: I agree with you. What salary would you expect to get here?
W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?
M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?
W: Yes, only one. When can I have your decision?
M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.
W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.
M: Goodbye.
Case Analysis
Interviewer: Where do you see yourself in three years?
Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.
Interviewer: What specifically about our company attracted you?
Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring.
Interviewer: Um…
Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling.
Interviewer: Our staff members regularly do six-month placements in other branches.
Candidate: Oh, well, that’s what I’m interested in.
Interviewer: What do you think of your strengths and weaknesses?
Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.
Interviewer: Ok. Is there anything else you’d like to ask?
Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.
Interviewer: I’m afraid I can’t answer that.
Candidate: And also, when can you give me a definite answer about this job?
Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here. Thank you very much for coming to see me.
Unit 2
Task 1
1. I haven’t seen you for years.
2. What do you do now?
3. I’m in the Research and Development Department.
4. I knew you’d do something very challenging and creative.
5. I sometimes stay in the office after work to deal with unfinished tasks.
6. I am still the accountant of that cosmetics company…
Task 2
Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.
Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.
Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.
Video 1 Introducing titles and responsibilities
President = P; Robin= R
P: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!
R: Thank you!
P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.
R: It’s OK, thank you!
P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.
R: Nice to meet you, Ms. Bates.
Ms. Bates: Nice to meet you, Mr. Copperfield.
P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.
Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.
R: Glad to meet you, Mr. Hayes.
P: And this is … oh, where is Andrew Jefferson?
R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…
P: Uh… speak of the devil… Mr. Jefferson has just arrived.
Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.
R: Good to see you, Mr. Jefferson.
Mr. Jefferson: Sorry, I’m late. I was talking to a client.
R: Oh, that’s ok. How many departments are you in charge of, Mr. Jefferson?
Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.
R: No wonder you’re so busy.
P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?
Ada Black: I’m Ada Black, responsible for management accounts.
Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.
Lucy White: I’m Lucy White, responsible for data processing.
R: Oh, good. Nice to meet you all, ladies.
Video 2 Do you like your job?
Robin = R; Jerome = J; Frank = F; Colin = C; Janet = Ja
R: What’s your job now, Jerome? Do you still work for that wholly funded American company?
J: No, I left it three years ago. I have my own business now.
F: Gee, that’s great! How do you feel as a self-employed entrepreneur?
J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?
F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.
C: Oh, you are a real job-hopper. Why have you changed jobs so often?
F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?
C: I’ve been working for the PMC Textile Plant since I graduated. Two years
ago, I was promoted to Line Supervisor.
F: Do you like your job?
C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?
R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.
C: Maybe I should think about becoming a buyer…
R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.
Ja: Hi, guys, may I join you?
Everybody: Sure. Have a seat.
Ja: You enjoy getting together, don’t you? What are you talking about?
R: Jobs. What kind of job do you have, Janet?
Ja: I’m the Public Relations Manager in a holding company.
C: Do you enjoy it?
Ja: Yes. What I like about it is that I can meet a lot of new and interesting people.
R: How about your working hours?
Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.
Unit 3
Task 1
O: Good morning. Luck Promotions. May I help you?
M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?
O: Just a moment, please.
S: Hi, Mike. It’s nice to hear from you. How’s the English weather?
M: It’s pretty good for this time of year. What’s it like in New York?
S: Not good, I’m afraid.
M: that’s a pity！I’m planning to come by next week.
S: Really? Well, you’ll come by and see us while you’re here, I hope.
M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.
S: Great. That would give me a chance to show you the convention center.
M: That’s what I was thinking.
S: You said you have to be in Boston on Thursday? That’s the 7th?
M: that’s right. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?
S: Ah, I’m afraid I won’t be in the office on Wednesday.
M: Er, well, the other possibility would be to arrange it after I leave Boston.
S: When do you plan to leave Boston?
M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.
S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.
M: That sounds good. Just as long as I can get back to the airport for my evening flight.
S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day – that’s Friday the 8th, right?
M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.
Task 2
Roy: Louise Paulson’s office. This is Roy speaking.
Paul: This is Paul Jackson calling. Is Louise in?
Roy: I’m sorry. She’s out at the moment.
Paul: When will she be back?
Roy: I’m afraid she won’t be back soon. Can I take a message?
Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.
Roy: Could you repeat the number please?
Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.
Roy: Could you spell it?
Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.
Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.
Paul: Thanks, bye.
Roy: Bye.
Video 1
R: Hello, International Sales.
Mr.: Hello, this is Mr. Schulz here, calling from England.
R: yes, Mr. Schulz, who do you want to speak to?
Mr. : I’d like to speak to MR. Matthews.
R: Fine. Hold the line, please. I’m connecting you now.
(connected)
Miss: Hello. Mr. Matthews’ office. Who’s calling please?
Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?
Miss: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.
Mr. Schulz: when do you expect him back?
Miss.: he’ll be back on Friday afternoon. Is it urgent?
Mr.: Yes.
Miss.: Can I take a message for him?
Mr.: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?
Miss.: Sure. It’s very kind of you to say so. Can we expect an order from you?
Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.
Miss.: Ok, Mr. Schulz. Anything else?
Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.
Miss.: No problem, I’ll give him the message.
Mr.: Thanks.
Miss.: You’re welcome. Goodbye.
Video 2:
First attempt:
R: Good afternoon, this is DNN. How can I help you?
M: good afternoon. I’d like to speak to Mr. Miller, please.
R: Mr. Miller? Hold on, please. I’ll connect you.
(connected)
L: Mr. Miller speaking. Who’s calling please?
M: this is Ms. Mandel from BCM. Is this Henry Miller?
L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.
M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?
L: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.
M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway.
Second attempt
R: Good afternoon. How can I help you?
M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.
R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please wait a minute.
M: Ok. I’m holding.
(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)
Third attempt
R: Good afternoon. How can I help you?
M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?
R: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.
M: OK, thank you so much.
Fourth attempt
(Mr. Miller is in his office. The phone line is connected. )
M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are
hard to get hold of!
H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.
M: Oh, ok. Mr. Miller, I’m calling you about…
Unit 4
Task 2
Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.
First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.
Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.
Third, use a consistent format. The usual criteria include the meeting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.
Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.
Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.
Sixth, list specific outcomes. Important actions should be listed separately to catch reader’s attention. Check previous minutes to follow similar organization.
Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.
It is also important to organize all meeting minutes in a standard file so that it can well serve as future reference.
Video 1
Gregory ：Do you know why we are here？
Richard ：No, I have no idea ! He just popped in and told me there would be a
meeting at 3:00.
Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.
Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600.
Amy : No , actually I haven’t.
Richard: Me, neither.
Larry : Oh ,well ,there’s a 21% drop from July.
Gregory : 21%? That’s a disaster!
Amy : I suppose you’re going to blame my sales team .
Larry：No, Amy.We are not going to blame anyone .Not today. We need to decide what we are going to do about it.
Richard: Wait. Before we go on, can we have a look at these poor figures?
Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….
Amy : Larry, I want to know that it’s not my fault! My people have been
working really hard to promote sales.
Larry：Yes, yes, Iknow. But the fact is that the results are not good .
Richard: Maybe we can ….
Amy : You should trust your team! There are always ups and downs in sales!
Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?
Gregory ：Ur….. Sorry, I don’t have anything prepared since I didn’t know….
Larry：Oh, well …..
Video 2
Larry Hunter Amy Richard Gregory
L: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?
A, R, G: Yes
L: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.
G: OK
A, R: Uh-huh.
L: Now, Amy, what do you think?
A: Well, there’s a lot competition out there now.
L: That’s true, but our prices are competitive.
R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.
A: I think they’re working pretty hard already.
L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?
A: Not many.
L: Really? Why not?
A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.
L: Per month?
A: Yes.
R: Well, maybe we should lower our quotas.
L: How’s that going to motivate them, Richard?
R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……
A: I don’t see the point. How’s that going to increase sales?
L: Let him finish.
R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.
G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.
L: Yes. You have got a good point! Let’s come up with a proposal for lower
quotas.
Unit 5
Task 1
I: So, what basic needs do business travelers have?
K: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.
I: And what facilities are there in the room?
K: Well, nowadays communication facilities are essential, so things like a modern socket, where guests can plug their modems in, and a fax are very important.
I: Yes, of course.
K: The lighting is also very important. We’ve just spent a lot of money upgrading the lighting in our rooms. As I said, guests often spend their evenings preparing work, so they need good lighting at their desks.
I: And what about facilities in the hotel in general?
K: The bars are important. Corporate guests tend to spend more time in the hotel bars than tourists. It’s very important to provide a business center, too.
I: What services does the business center provide?
K: Basic secretarial services such as photocopying and typing. Guests always find it helpful to have these kind of things organized for them.
I: Right, and what about the distance to the airport and city center? Is that important?
K: Yes. We’re in the east of London so we’re near City Airport. A lot of our guests have meetings in this area; they don’t want to be near Heathrow Airport or right in the city center. But it is easy to get to the center of London from here. It only takes about 15 minutes with our courtesy bus. And there’s a river of taxis, as well.
I: Are corporate guests interested in using your fitness center or swimming pool?
K: Not really. They’re more popular with tourists. Our corporate guests are more interested in getting in and out of the hotel as quickly as possible and working while they’re here.
Task 2
Receiving visitors is an important part of the receptionist’s 1) daily routine in the office. There is a certain procedure for receiving visitors. A receptionist should find out 2) whether the visitor has an appointment or not. If the visitor is an important client, the executive should come down to the reception area to 3) greet the visitor. Sometimes the receptionist or another secretary accompanies the visitor to the executive’s office. The receptionist announces 4) the visitor’s name, title and position, and introduces the executive to him/her.
When a visitor’s request for a meeting cannot be satisfied, the receptionist should 5) apologize and make some suggestions for an alternative time. If a meeting is impossible, the receptionist should 6) express regret and explain why, with tact, so that the visitor’s feelings are not hurt.
A receptionist should keep a register which includes 7) date, time, name and the firm the visitor works for. It can be referred to when there is a request for information.
The receptionist should be polite, helpful, well-spoken, and always be 8) considerate and warm. When a visitor is waiting to see the executive, the receptionist should invite him/her to sit in an easy chair to wait. And if there is a delay, the receptionist should apologize, offer a cup of coffee or tea and 9) keep the visitor fully informed of the situation.
Video 1
(George is going abroad on business. This is his first time traveling abroad. Now he is going through customs.)
The inspector: Good afternoon. May I see your passport, please?
George: Of course. Here you are.
The inspector: Thank you. What’s the purpose of your visit? Business or pleasure?
George: Business.
The inspector: I see. How long will you be staying in our country?
George: About a week.
The inspector: Is this your first time in the country?
George: Yes, I’ve been invited by our business associates to attend a trade fair.
The inspector: Fine. Is this all your luggage?
George: Yes, that’s all my luggage, one suitcase and one bag.
The inspector: Do you have anything to declare?
George: I guess not. I mean I’m not quite sure about it. You see, this is my first time…
The inspector: I see. Well, would you mind opening your suitcase?
George: Oh, not at all.
The inspector: Thanks. What’s inside the bag?
George: That’s my laptop computer. Do I have to pay duty on it?
The inspector: No, it’s duty-free.
George: By the way,I’m carrying four packs of cigarettes for my own use. Are they dutiable?
The inspector: No, goods for personal use rather than commercial use are not subject to duty. And they are within the limit.
George: Good. And thanks for the information.
The inspector: All right. Here’s your passport.
George:Is that all the customs formalities?
The inspector: Yes. You’re through now. Have a pleasant stay.
George: Thanks a lot.
Video 2
L: Ms. Jones.
J: Yes, I’m Miranda Jones from Flora Garment Trading.
L: My name is Lin Hua. I am the Sales Manager with Baiyun Sweaters.
How do you do, Ms. Jones?
J: How do you do? It’s very nice of you to come to meet me.
L: You’re welcome. And may I introduce my secretary, Miss Wang?
J: Sure. It’s my pleasure to meet you, Miss Wang.
W: The pleasure is mine. The flowers are for you, Ms. Jones.
J: Oh, thank you. They are beautiful. You’re very kind.
L: How was your flight, Ms. Jones?
J: Very nice. The service on board was superb.
And I managed a few hours’ sleep, so I feel fine now.
L: I’m glad to hear that. Oh, let me help you with your luggage.
J: Thank you.
L: Is this your first visit to China?
J: No, it’s my first to Guangzhou. I hope it won’t be my last.
L: I hope you will have a pleasant stay here.
J: Oh, I’m sure I will.
L: Our car is out in the parking lot. Shall we drive to your hotel now?
J: Yes, thank you. Let’s go.
W: This way, please.
W: Here we are, Ms. Jones. This is the White Swan Hotel.
We’ve reserved a room for you on the 6th floor with a balcony overlooking the park.
J: Thank you very much. It’s very considerate of you.
W: Will, that’s the least we could do.
L: This is your room, Ms. Jones. Is it OK?
J: Oh, yes, it’s lovely, very cozy and well-decorated.
It’s very thoughtful of you to have arranged it for me.
L: Not at all.
W: You must be very tired after your long trip.
Is there anything else we can do for you?
J: No, thanks. Not at the moment.
L: Then we will be leaving now so that you can settle in.
After all we will have enough time for business during the next three days.
J: Thank you.
L: You’re welcome. We’ll contact you tomorrow morning.
L&W: See you then.
J: See you!
Unit 6
Task 1
I’d like to welcome all of you here today. First, I’m going to tell you about our company, Business Consultant Services, and the positions we are hiring for. After that, we’ll have some time for questions. OK?
Business Consultant Services provides business software and consulting services. We started out in 1997. our head office is in Seattle, U.S., but we have offices all over the world, and we have approximately 4, 000 employees. We have 1,800 clients worldwide. Many of our clients are large corporations, but we also work with small and medium-sized businesses. Our annual income in 2003 was about 90 million dollars.
We’re growing pretty fast right now, and a lot of our growth is in southeast Asia. We came to Thailand in 2000, and we now manage about 29 accounts here. We’re opening another office in the south of Thailand this month. In addition to Thailand, we have a very busy office in China. We’re working for an oil company in Singapore, and we’re starting a large project for a bank in Malaysia.
So, this is why we are looking for new employees and why I am here. In fact, this is why we’re all here. We have openings for…
Task 2
Ladies and gentlemen, good morning. I am very honored to have the opportunity to address such a distinguished audience. My name is Monica Li and I am in charge of the PR department of oracle China. What I’d like to do today is provide you with some general information about Oracle Corporation and its latest development in China. Hopefully, this introduction can help you gain a better understanding of our company.
My presentation will be divided into two parts: Oracle and Oracle China. The presentation will last about five minutes. If you have any questions, please feel free to ask me at the end of my presentation.
I will start with Oracle, out parent company. Oracle Corporation, the world’s largest enterprise software company, was founded in 1977 by Larry Ellison, Bob Miner and Ed Oates. Headquartered in Redwood Shores, California, Oracle employs over 42,000 individuals around the globe and has an annual revenue of 11 billion dollars.
In 1989, Oracle formally entered China’s market and became the first global software giant to open offices in China. In July 1991, after nearly two years’ hard work, Oracle established a wholly-owned company in Beijing – Beijing Oracle
Software Systems Co., Ltd. – to better exploit and serve the rapidly growing market here. On August 8th, 2000, Oracle China formally opened its new office in the China World Trade Center in Beijing.
This prestigious opening showed the development of Oracle’s long-term involvement and commitment in the Chinese market. At present, Oracle China has set up branches in Beijing, Shanghai, Guangzhou and Chengdu, providing Oracle’s 9i E-business platform and Oracle E-Business Suite, as well as related consulting, education and support services for the Chinese market. By speeding up the localization of products, applications, channels and services, Oracle has realized a continuing and healthy development of its business in China.
This is all I want to say about Oracle and Oracle China and I hope this brief introduction has helped shed some light on our company. So, are there any questions you’d like to ask before we move on?
Video 1
Hello, and welcome to Standard Electronics. I’m Geoff Bolton, the Factory Manager in charge of the plant you’ll be seeing today. I know you have come a long way today, so we aim to make your tour both interesting and worthwhile. Before we start the tour, I’d like to give you a brief presentation about the company. It will last about 15 minutes and I will be using flip chart. Since there’s quite a lot to cover, I’d be grateful if you’d hold any questions until the end of my talk.
As you can see, I’ve divided up my presentation into 3 main parts. First of all, we’ll run briefly through the history of the company. Secondly, I’ll tell you something about our main markets – this is important in understanding the production process. And finally, I’ll come to the people – our most important asset.
OK! Let’s start with the history. Standard Electronics started out as a private limited company when it was first established in 1985…
Video 2
I`m sorry, I`m a bit late.
Um…I`m not exactly sure how to start this …
Um…I suppose I should start by telling you something about the Brewery…
It`s old of course，very cold，and … it was founded in 17…1778，yes，I think that`s right.
So it`s a very old brewery and…um…we use traditional production methods and our products are very，very old…very traditional.
Um…oh，we also do European type beer and，well，sale have increase a lot over the last year.
Of course，we were a family firm .Well，in fact，we still are a family firm.
As you know the present owner is Ralph Barrald.
Um…we continue to run as a family firm and this is important to the corporate image.
Well，in fact，this is why we`re here today to discuss the corporate image and decide if we…well，if it needs to change.
We also have horses…you may have seen them delivery the beer to the local pubs，yes?
Yes，yes…um，production has actually dropped a little over the last few years，although profits have actually gone up and that`s something we need to discuss…
I mean，can we continue as a small，independent brewery?
Anyway，that`s about it，so…um…that`s the main question today.
So I don`t know whether that helps at all，but it`s all I can think of really，so，I，I`ll leave…I`ll leave…
I think that`s that，So I`ll leave it there，OK? Right.
Case Analysis
Good afternoon and thank you for coming here today. As you know, we’ve been working on our Great Ideas Directory – the Great ID – for almost a year, and now, it’s finally ready to launch it online, if the investment plan goes ahead. We’d like to talk to you about the ideas we’ve come up with and the part we hope you will play I supporting us.
There are a lot of people out there inventing new products and new services. How can they get finance? Where can they find advice? The Great ID, that’s where. The Great ID website is the place where inventors meet investors. Throughout the world there are many sources of funding…
First I’m going to talk about the research we did, who we talked to and what they told us. Then we’ll look at the solutions we found and what the website has to offer. Then I’ll say something about development costs…
So, to conclude, this website brings invention and investment together in one place, and I hope you’ll agree that the Great ID is itself a great idea. Thank you for listening. Do you have any questions?
Unit 7
Task 1
On November 20, 2000, from Honda Motor Company comes a small, lightweight humanoid robot named ASIMO stands for “Advanced Stop in
Innovative Mobility”. It is an amazing product which can be helpful to humans as well as be of practical use in society.
Compared to Honda’s previous walking robot P3 made in 1997, ASIMO is smaller, lighter and more people-friendly designed. P3 is 160cm tall and weighs 130kg while ASIMO’s height is only 120cm and its weight is reduced to a mere 43kg. ASIMO’s special features include more advanced walking technology, simple operation and an expanded range of arm movement.
In December 2005, Honda debuted its new ASIMO model. This model is 10cm taller and 11kg heavier than the first ASIMO. It can walk alongside is controller, and is able to move carts and other objects around at will. And, with a newly developed total control system, it can act as a receptionist, or even deliver drinks on a tray. The new ASIMO is also more agile than its predecessor, as it is able to run at 6km/h, and even turn while running.
Task 2
Do you have friends or family members you would like to see more often? When you phone colleagues, would you like to see their face? The Via TV Desktop videophone means that you can!
As you can see, it’s small, elegant and ideal for the office or home, even for business trips. It’s very easy to set up: all you need is a touch-tone phone. You don’t need a computer or any special software. It’s also very easy to use, as easy
as making a normal telephone call.
The Via TV Desktop videophone has many features. First, it has full-color motion video which means you can see the other person’s gestures and changes of expression. The picture setting that enables you to change the mode to get an ideal image even for viewing designs or document. Third, it’s audio quality is exactly the same as a normal telephone call.
In addition, the Via TV Desktop videophone has a preview mode so that you can check what you look like before the other person sees you! And finally, the privacy mode is an important feature. You can use it to block the image but keep the voice connection.
Now, of course, just as any means of communication, it’s worthwhile to have a set. We have a special offer on at the moment, so now is the time to buy the Via TV Desktop videophone. Put yourself in the picture!
Video 1
H: Helen White D: David Brown
D: Good morning!
H: good morning. Have you got the canon iR2270 Photocopier.
D: yes madam. It’s right here.
H: Great! How much it is?
D: let me see、、、、iR2270, hmm, $2450.
H: Ooh, it’s not cheap.
D: yes, the price is a bit high, but it makes the best copies in the shortest time. It’s the best-seller for 3 months.
H: I know it’s good. We have one in our office. But I’m afraid my boss won’t like the price. Can you give discounts for bulk? We want to buy 4 of them.
D: In that case, we can cut the price to $2330.
H: $2330、、、、That’s about a 5% discounts, right?
D: yes, that’s the lowest price we can offer.
H: Ok. How long is the warranty? One year?
D: Three years from the date of purchase.
H: Good. How about its after-sales service? You know photocopiers have jamming all the time. It’s a real nuisance.
D: I can assure you that you won’t have such problems with this model.
Besides we offer free on-site service for the length of the warranty, and then $150 a year after that. If there something wrong with the machine, just contact us. We will send a technician over as soon as possible.
H: Good, and what about the guarantees?
D: well, there’s a 7-day money back guarantee if you are not satisfied with the machine. Or if you have any problems, just bring it in and you can have a refund.
H: fine. Oh, one more thing. How soon can you deliver them to our office?
D: I’m afraid there’s a slight delay on orders at the moment. We could send them to you at the end of the month.
H: you mean we have to wait for 3 weeks.
D: I’m afraid so.
H: that will be too late! We need them next week.
D: ER, how about this one, iR2010? We have plenty of this in stock, if you place the order now, you can have them by tomorrow at noon.
H: I don’t know, how does it compare with iR2270?
D: they are a similar size and have similar functions. They only difference is iR2270 can print 22 copies a minute, while iR2010 prints 2 copies less.
H: that does matter. How much is this one?
D: $2200 each, if you buy 4.
H: $2200.That’s、、、、
D: that’s $130 less than iR2270.
H: Sounds not bad. I think we could have these.
D: Do you want to place order now?
H: yes, but can you first show me how it works?
D: Sure, you see these buttons here?
Video 2
Hello. Am I late?
No, it’s 8:55.
Good! Have you seen the brochure on the desk?
Yes!
Thank you all for making it here. I know you are busy at this time of the year. Can I take this opportunity to wish you all a merry Christmas?
Merry Christmas! Merry Christmas!
So, everybody’s here! Good, then I’ll get started.
I’ve invited you here today to present to you the latest model of our smart phone—I would liketo briefly run through the 3 Ps for the new model—the Product, the Place, and the Price. Please, stop me whenever you've got a question.
To start with, I’ll focus on the features of this new model. Please look at the screen. This is the picture of the Fora 1300 and its functions. You see, it's small enough to fit right in the palm of your hand. It measures 11.2 x 6.0 x 2.2 cm, including the 2cm antenna, just slightly larger than a mobile phone and yet it incorporates a small, yet functional physical keypad.
Is it too tiny to use?
Well, you can try it when we finish. You‘ll find it surprisingly easy to use. The screen is 4.5cm x 4.5cm. This phone makes both a great PDA and a cell-phone. You can make phone calls and store up to 1,000 contact names. And you can also browse on the Web. It’s reliable for light duty. It allows you to perform certain
tasks that you would normally need a computer for. For example, when you are in a meeting and someone needs a figure that you know you have received in an email, you can download the email and view the spreadsheet and yourself rather grateful that your smart phone is more than a cell-phone and a PDA.
Of course, it has all the normal features such as a clock, alarm, reminders, stopwatch, calculator, games, tone composers, etc., plus a built-in camera and speakerphone. In a word, it has just about everything you can think of and it does more than you expect!
OK. Now, let me move on to the next point-the Place. I mean, how we are going to distribute the product and where. The launch date for the Fora 1300 will be January 1st next year, so that it will definitely be in the shops in time for the present-buying season at Spring Festival. It will be in stock in all retail outlets throughout the country by then. We will also be making the phone available by mail order and online, with a guaranteed 6 days delivery.
Pricing comes along with the product going on the market. At present, the new model will retail at $499. That should be quite a reasonable price considering the quality and the advanced features.
Right, I’ll stop here. I hope you’ve got a clearer picture of the Fora 1300. And I hope you will be 100% behind this model.
Sure, but how does this model compare to our biggest competitor, SAMSUNG
i700?
Good question, Philip. Well, it’s smaller in size, and the screen is brighter. The battery lasts longer, and most important of all, it’s more user-friendly.
Is it competitively priced?
It’s set at the same price as SAMSUNG i700.
It’s still a bit more expensive than some products of its kind. It’s difficult to get people to pay $500 for a phone.
That’s true! I know a high price can stop people from considering our product, but we’re offering discounts and free Spring Festival gifts.
That’s good. The competition gets tougher every year.
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