专利名称：UNIFIED SUPPORT FRAMEWORK FOR A
CONTACT CENTER
发明人：Palak KADAKIA,Ankit SARAF申请号：US16704693申请日：20191205
公开号：US20210176360A1公开日：20210610
专利附图：
摘要：A system and method provide an integrated automation solution that linksmultiple systems and applications of a contact center operation and provides a unifiedsupport interface and unified knowledge base that delivers relevant data in real-time to
assist contact center personnel during a customer interaction. Robotic ProcessAutomation (RPA) is used for automating workflows and processes with robots (e.g.,attended and/or unattended) that perform various tasks and activities for capturinginformation (data, documents, etc.) from multiple front-end and/or back-end systemsand applications to provide the necessary data and information in real-time during acontact center session.
申请人：UiPath, Inc.
地址：New York NY US
国籍：US
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