Training Steps

培训步骤

Show “ W.I.F.M” (Objectives)

显示课程目的

So the objectives of this session is: …(Refer to Objectives of this TAO)

今天这堂课的目的是：（参考标准与程序〕

The main content of this course should be:

 这节课的主要内容是：

• Hot to manage guest profile.

        如何管理客户档案。

Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each step.

将所有程序的主要内容事先写在准备好的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发表建议并提问。

Demonstrate in Oprea how to check and manage guest profile. Show each step. After demonstration. Refer back to flipchart and review / discuss each step.

在电脑中展示如何检查何管理客户档案，讲解步骤，作展示之后回顾白板纸上的内容，并讨论每一个步骤。

Each trainee practice.

每个学员练习。

According the procedure.

按照程序。

Review Key Points:

回顾要点：

1. Ask questions and have participant explain the standard and its importance.

       提问并请参与者解释标准及其重要性

2. Summarize critique points applicable to entire group

       总结评估过程中对整组有用的要点

3. Reinforce and discuss the point:

       加强并讨论以下要点：

• How to check and manage guest profile.

        如何查看和管理客户档案。